How vulnerable is your organization to corporate memory loss?
And what happens as more of that corporate memory moves from humans to machines?
The impact can be devastating, especially when your critical knowledge walks out the door. And we're not just talking about the knowledge inside the heads of your top experts. In today's trend toward hyperautomation, more of your critical knowledge will end up buried deep within your organization's data, processes, and algorithms. This makes your chances of knowledge loss even greater, due to theft, corruption, or cyber attack. Or it could simply become invalid or out of date.
Which raises some important questions...
Not having clear answers to these questions exposes you to:
- Risk - both upside and downside
- Missed opportunities.
As automation continues to increase, you need curation and governance for your corporate knowledge more than ever
Do you know where your critical knowledge is located? Where it came from? Is it up-to-date?
Whether that knowledge is in humans or machines, it doesn’t manage itself...it needs "adult supervision."
Which means implementing a robust, integrated approach to knowledge curation, governance, and execution.
Not having a system in place to perform these three important functions exposes you to unnecessary, and possibly very costly, risk.
The good news is, with the right strategy and approach built on these three functions, you can not only avoid such risk, but also gain many advantages including:
- Faster and better decisions
- Fewer bottlenecks and single points-of-failure
- Improved ability to respond to “pop-up” problems and opportunities
- Improved ability to attract and retain talent.
Knowledge Capture, Discovery, & Curation
Knowledge doesn't manage itself. And as the speed and volume at which both human and machine knowledge is created continue to accelerate, curation of that knowledge is needed more than ever. And there are serious penalties if you don’t.
Unfortunately, we’ve seen too many knowledge curation projects launched with great fanfare, only to quickly slide back into chaos. “We don’t have time for this,” is a common push-back. That’s because knowledge curation takes time and effort.
But the pain that results from not doing it keeps ratcheting up as the zettabytes keep piling on. That's why we've put together a program that makes the whole process straightforward and systematic, and even fun! more...
Human and Machine
The volume of human knowledge is growing. But machine knowledge is growing even faster.
- How many of your business decisions are automated?
- How many business rules does your organization have?
- How many are incorrect, outdated, or no longer used?
- How secure are they?
- What social amplification risks are inherent in your organization’s decision processes?
If you can’t answer these questions, it’s a sign you need to start incorporating knowledge governance into your organization. more...
Early Warning Signals:
For large projects, no one person or team can possibly assimilate the large volumes of data, the many relationships, connections, and interdependencies, and the knowledge needed to quickly and accurately predict errors and generate the right response.
Given the negative media exposure that comes from project failure, or even a simple oversight, organizations need tightly integrated project intelligence systems. By combining human and machine intelligence, these systems proactively help identify potential “blind spots,” preventing project stakeholders from saying: “How did we miss that?” more...
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