As any sound management and organizational
improvement advice should be, this nugget is simple and straightforward:
When it comes to plotting your organization’s strategic direction:
It’s not brain surgery, but it is rocket science.
You’re asking yourself, undoubtedly, one of two
questions at this point: What’s the difference? Or, What
the heck is he talking about?
Here’s my answer:
Rocket science has been billed to be this
mystical, high-level undertaking which, at its core, fundamentally
involves trying to create a bomb that propels rather than destroys.
The science is to experiment by blowing things up until you get it right
– sending a rocket into orbit instead of oblivion.
Brain surgery, on the other hand, essentially
requires getting it right the first time. Failure is not an
option. Thus the approach to perfecting this science is
conceptually much different.
Management science is much more akin to
developing rockets. While no one sets out to fail, it’s not the
end of the world if you do…especially if you take lessons from that
failure and apply them towards a more successful attempt next time.
Too many executives approach their
organization’s strategic direction as though they were performing brain
surgery, rather than encouraging rocket science. As a result, they
get bogged down trying to perfect something that really only can improve
through application – including a bit of trial and necessary error.
Worse, these same executives try to plan (and often execute) their
strategy without ever talking to or involving their people on the
ground. The folks in the trenches are the real scientists who
hypothesize, test, and observe the results of strategic implementation,
and thereby the strategy itself.
What’s usually missing – at least as I recall
my basic science methodology – is recording all of the data: the
hypothesis, the experiment/test, the observations. These contain
the very knowledge that makes up a significant percentage of the overall
valuation of today’s organizations. In fact, the Human Capital
Institute refers to the current S&P 500 valuation formula as assigning
80% of an organization’s value as being comprised of intangible
assets, which include components such as knowledge, creativity and
innovation.
Commenting on the significance that this shift
from tangible to intangible assets has on the concerns of the modern
organization, Steve Jobs of Apple is reported to have said, while
looking into the corporate parking lot from his office window, that
Apple’s principal assets get in their cars and drive home at the end of
the day – and that he feared that they may not come back. Because
most organizational leaders recognize this as true, they are compelled
to do something about it. All too often, they take a brain
surgeon’s approach, attempting to map each element with pinpoint
accuracy, and make adjustments with laser-guided precision.
A better way is to determine what your critical
knowledge is, actively record it, and develop systems through which it
is maintained, cultivated and applied by as many people as possible.
Simple, yet based in science. Rocket science. Something
you’ll need to add to your repertoire if you intend to remain
competitive. Because in a flat world, there isn’t enough time to
learn brain surgery.
©2006 Applied
Knowledge Sciences, Inc. All rights reserved.